NEWS AND EVENTS

12/28/2011
Carrying on the tradition of "firsts", Digital Voice Systems goes live with the first production instance of CIC 4.0 in the world. A mission critical, 7x24 US based contact center supporting hospitals and clinics around the world is up and running smoothly. Contact us for more info.

12/26/2011
DVS recently featured in a tmc.net article. Click here to read the article

12/04/2011
Interactive Intelligence receives contact center company of the year from Frost and Sullivan. Click here for more info.

12/1/2011
DVS is looking for experienced salespeople! Click here for more info.

08/18/2011
DVS is excited to announce its recent partnership with RightNow. RightNow is the perfect compliment to CIC. RightNow allows DVS to provide greatly enhanced customer and agent experience, further improving contact center productivity. To find how RightNow CX can deliver for your contact center, contact DVS.

05/20/2011
DVS deploys first CIC 4.0 Interaction Analyzer Real Time Speech Analytics for large Chicago-area company. Contact DVS for more information.

12/9/2010
Interactive Intelligence Awarded Best of Show for Cloud-based Communications Solution more info...

12/9/2010
DVS joins with Path Solutions to provide network and VoIP network monitoring software and services to DVS�s portfolio of value added services to its customers more info...

12/8/2010
Large regional bank adds advanced speech recognition capabilities to enhance their bank by phone application.

10/12/2010
DVS awarded Interactive Intelligence 2010 Support Partner of the Year
For the second year in a row, DVS was chosen from several hundred Interactive Intelligence partners as 'Support Partner of the Year' for delivering outstanding support to customers and implementation of best practices.

08/02/2010
Check out our agent experience and supervisor experience demos.

06/03/2010
Global outsourced teleservices firm chooses the Customer Interaction Center to replace its multi-point legacy systems. DVS begins deployment of CIC this month to provide Multimedia ACD, IVR, Dialer, Call and Screen Recording, Quality Monitoring, Reporting, IP PBX functionality and more. CIC is also providing scalability and ease to meet client requests for capacity on demand that they were not able to deliver on existing legacy systems.

06/01/2010
Leading fleet management company transforms customer service capability with 175 agent deployment of CIC. CIC platform drives dramatic increase in efficiency and higher level of customer service for company's global client base. Contact DVS to find out how we can improve your contact center and level of service.

02/03/2010
Midwest regional bank rolls out new mobile banking applications using CIC. Leveraging the multi-channel strength of CIC, bank will deploy new bank-by-phone and SMS(text) banking applications.

9/15/2009
National staffing firm deploys Interaction Dialer to increase efficiencies in its recruitment efforts.

For more information about these installations contact DVS.

CALL DVS AT
(847) 564-4DVS

FREE DOWNLOADS Current Location

Contact Center Solutions from Interactive Intelligence

Downloads

Customer Interaction Center for the Call Center
Download	See the full color brochure outlining the features for the call center offered in the Customer Interaction Center. See how one comprehensive solution can meet all of the needs of your contact center.
Customer Interaction Center for the Enterprise
Download	See the full color brochure outlining the features for the enterprise offered in the Customer Interaction Center. Learn more about this powerful business communications platform.
Miercom Scalability Lab Testing Report Summary
Download	Miercom did an independent study of the reliability and scalability of Customer Interaction Center. Read why they reported "impressive scalability and reliability" and how they processed 1 million calls with CIC's "elegant architecture" over a full day period.
Five checkpoints to implementing IP telephony
Download	Wondering what questions to ask potential vendors when shopping for an IP based phone system? Includes questions to ask as well some of the answers you should be looking for. Also included are questions for the contact center and parent organization.
Recording Regulations Whitepaper: Recording and Quality Monitoring for Regulatory Compliance
Download	In this document, you can gain an understanding of how quality monitoring can not only improve your customer service, but help you stay in compliance with industry regulations.
Messaging Interaction Center - Voicemail replacement
Download	Our voicemail replacement solution lets organizations in business, higher education, healthcare and other sectors support every aspect of messaging with a powerful LDAP based software platform.

Like what you see? Contact DVS for more information or a live demo.